Terms and Conditions
These Terms and Conditions apply to all laundry, dry cleaning, textile care, pressing, alteration, household linen, carpet, rug, upholstery, leather, suede and related services provided by Pers’o, a brand of Dry Cleaning Services Ltd.
By entrusting any article to Pers’o, whether through one of our shops, our home collection and delivery service, a mobile service, a hotel or partner counter, or any other authorised channel, the customer accepts these Terms and Conditions in full.
1. Our Commitment
Pers’o guarantees that all reasonable care, professional skill and attention will be taken while handling every article entrusted to its custody.
Articles are treated according to our professional expertise, the manufacturer’s care label, the customer’s instructions where applicable, and recognised textile-care standards.
However, despite all precautions taken, some articles may deteriorate because of their age, condition, quality, composition, previous use, previous treatment, hidden defects, environmental exposure or inaccurate, incomplete or missing care instructions.
2. Important Textile-Care Risks
The following table is intended to guide customers by explaining the most common risks associated with textile cleaning and care. These risks may become visible only during or after cleaning, pressing or finishing.
Item / Category | Possible Problem | Usual Cause or Explanation |
|---|---|---|
Garments and linen | Colour loss, discoloration, bleeding or differences in shade | Unstable dyes, poor dye fixation, mixed colours on the same item, or previous use of unsuitable household cleaning or stain-removal products. Where appropriate, a colour-fastness test may be carried out before cleaning, but such tests cannot eliminate all risks. |
Garments and linen | Old, persistent or unidentified stains | Some stains become permanent over time or may react during cleaning. Complete stain removal cannot be guaranteed without risking damage to the article. |
Garments and linen | Pilling | Some synthetic and permanent-press fabrics have a natural tendency to pill. This is caused by abrasion during normal wear and is commonly found on socks, sweaters, collars, cuffs, underarm areas and other areas subject to friction. |
Garments and linen | Moth holes or weaknesses becoming visible | Worn, aged or fragile fabrics may reveal moth damage, fibre weakness or holes only after cleaning. |
Garments and linen | Tears or holes | Worn-out items may be unable to withstand normal washing, dry cleaning, drying, pressing or finishing. |
Garments and linen | Greyness or dullness | May result from the age of the article, prior washing history, fibre wear, ingrained soil, previous detergent residue or general fabric deterioration. |
Knits and woven fabrics | Shrinkage, stretching or shape distortion | Residual shrinkage, relaxation of fibres, poor construction, missing care label, inaccurate care instructions or fabric instability. |
Trimmings, buttons, zippers, decorations and curtain fittings | Breakage, discoloration, melting, deformation, peeling, thread loss, bleeding under steam or loss of finish | No accurate care information, poor quality accessories, glued or coated parts, heat sensitivity, age, wear or incompatibility with normal cleaning and finishing processes. |
Upholstery | Colour loss, discoloration or differences in shade | Presence of several tones, unstable dyes, sun exposure, wear, previous cleaning attempts or use of inappropriate household products. |
Curtains and blackout fabrics | Yellowing, weakening, holes, tears, snags, shredding, peeling or self-sticking during cleaning | Prolonged exposure to sunlight, humidity, salt air, heat, environmental conditions, ageing of coating or blackout lining, and fabric degradation over time. |
Carpets and rugs | Holes, weakness, discoloration or hidden damage | Even good-quality carpets may contain hidden flaws that are invisible before washing, including pet urine, food residues, chemical residues or damage caused by previous household cleaning products. |
Leather and suede | Slight shrinkage, loss of flexibility, hardening, colour change or tarnishing of pastel shades | Natural characteristics of leather and suede, age, tanning method, missing or incomplete care information, previous exposure to humidity, sunlight or chemicals. |
Leather and suede | Stretch marks, scars or irregular appearance becoming visible | Hidden defects, natural marks or manufacturing characteristics may become more apparent after cleaning. |
Coated, bonded, printed, imitation leather, PVC or polyurethane items | Cracking, peeling, hardening, stickiness, brittleness or loss of flexibility | Ageing of coatings, plasticised PVC linings, synthetic finishes, bonded fabrics or materials that may deteriorate during normal cleaning or drying. |
Pers’o declines responsibility for the above incidents where they result from the nature, condition, manufacture, age, previous treatment or hidden defects of the article, and not from proven fault on the part of Pers’o.
3. Care Labels, Missing Instructions and Customer Instructions
Articles are processed in accordance with the care label attached to the article, where available.
Where the care label is missing, illegible, incomplete, incorrect or unsuitable, Pers’o may either refuse the article or accept it subject to risk.
Where a customer gives instructions that differ from the care label or from Pers’o’s professional recommendation, the article may be processed only at the customer’s own risk.
Any article that appears likely not to withstand the cleaning process may be refused or accepted subject to risks communicated in writing, whether on the invoice, by message, by email, by subsequent notification, or by any other written confirmation before cleaning.
4. Stain Removal
Pers’o will use reasonable professional efforts to treat stains. However, stain removal cannot be guaranteed.
Some stains are old, oxidised, set, invisible before cleaning or impossible to remove without damaging the article. Repeated or intensive stain treatment may increase the risk of colour loss, fibre weakening, texture change or visible marks.
Where intensive stain treatment is requested by the customer, Pers’o may proceed only at the customer’s own risk.
5. Re-Wash, Re-Cleaning and Re-Pressing
Articles delivered to the customer after cleaning will not automatically be accepted for re-wash, re-cleaning, re-treatment or re-pressing free of charge.
Any request for re-wash, re-cleaning, re-treatment or re-pressing must be made within forty-eight (48) hours of collection or delivery.
The article must be returned in the same condition as delivered by Pers’o and must not have been worn, used, stored improperly, altered, repaired, washed, treated or handled by the customer or by any third party after delivery.
Pers’o reserves the right to refuse free re-treatment where the complaint is not justified, where the issue results from the nature or condition of the article, where the article has been used after delivery, or where further treatment may damage the article.
6. Collection, Delivery and Acceptance
Delivery of all articles will be made upon presentation of the relevant acceptance form, receipt, invoice, ticket, customer account reference, digital confirmation or any other proof accepted by Pers’o.
Pers’o reserves the right to release articles to any person presenting the relevant acceptance form, receipt, ticket or proof of collection.
Customers should examine all articles upon collection or delivery. Any complaint must be made within forty-eight (48) hours.
Estimated delivery or turnaround times are indicative. Pers’o will use reasonable efforts to meet the expected deadline, but delays caused by the nature of the treatment required, operational constraints, force majeure, transport issues or circumstances beyond our reasonable control shall not give rise to compensation.
7. Unclaimed Articles
Any article not collected within three (3) months from the date of the invoice, receipt, acceptance form, notification of readiness or expected collection date shall be considered unclaimed.
Pers’o may, but shall not be obliged to, contact the customer using the details available in its records.
After this period, unclaimed articles may be donated to charitable organisations, recycled, disposed of or otherwise dealt with at the discretion of Pers’o, without further notice and without liability or compensation owed to the customer.
Pers’o may also charge storage fees for articles left unclaimed for an extended period.
8. Customer Responsibilities
Customers are responsible for:
- Checking and emptying all pockets before handing over articles.
- Removing detachable accessories, valuable items and personal belongings.
- Informing Pers’o of any fragile, valuable, delicate, sentimental, old, damaged or previously treated article.
- Informing Pers’o of any known stains, previous stain treatment, household cleaning attempt, dye issue, weakness or defect.
- Providing accurate contact details and delivery information.
- Presenting the relevant receipt, acceptance form, ticket or digital proof when collecting articles.
Pers’o shall not be responsible for money, jewellery, documents, keys, cards, electronic devices, cosmetics, pens, personal effects or any other items left in pockets or attached to articles.
Pers’o shall not be responsible for damage caused to the article or to other articles by objects left inside pockets or garments.
9. Alterations and Repairs
Where alterations or repairs are requested, Pers’o will carry out the work according to the customer’s instructions and the condition of the article.
The customer accepts that repaired or altered articles may not be restored to their original condition and that variations in stitching, thread, fit, appearance, shape or finish may occur.
Pers’o shall not be liable for pre-existing weakness, worn seams, poor fabric condition, hidden damage or defects revealed during alteration or repair.
10. Complaints
Any complaint relating to an article, including alleged loss, damage, quality issue, missing accessory or unsatisfactory service, must be communicated within forty-eight (48) hours of collection or delivery.
The complaint must be accompanied by the relevant receipt, invoice, acceptance form, ticket, delivery note or digital proof.
After this period, articles shall be deemed to have been delivered in good condition and to the customer’s satisfaction, and no claim may be entertained.
Pers’o must be given the opportunity to inspect the article before any claim is considered. No liability will be accepted where the article has been worn, used, repaired, altered, cleaned, washed, treated or handled by a third party after delivery.
11. Conditions of Compensation
In the unfortunate event that damage or loss results from a proven fault attributable to Pers’o, compensation shall be limited as follows:
- For garments and household linen: compensation shall not exceed five (5) times the cost of cleaning of the affected article.
- For carpets, rugs, upholstery, leather, suede and similar specialist items: compensation shall not exceed three (3) times the cost of cleaning of the affected article.
Compensation shall take into account the article’s age, condition, wear, depreciation and residual value at the time of the incident, and not its purchase price, replacement price, brand value or sentimental value.
Pers’o shall not be liable for indirect loss, consequential loss, loss of use, loss of opportunity, loss of profit, emotional distress, sentimental value or any other special damage.
Acceptance of compensation by the customer shall constitute full and final settlement of the claim concerned.
Where the customer considers that an article has a particularly high value, this must be declared in writing before the article is accepted. Pers’o may, at its discretion, refuse the article, apply special conditions, request a written risk acceptance, or recommend that the customer arrange separate insurance.
12. Prices and Payment
Prices are those applicable at the time the article is accepted, unless otherwise agreed in writing.
Additional charges may apply for special treatments, stain removal, delicate handling, express service, collection and delivery, bulky items, heavily soiled items, repairs, alterations or any service outside standard processing.
Payment must be made according to the payment terms applicable to the customer, shop, invoice, account or service channel concerned.
Pers’o reserves the right to withhold delivery of any article until full payment of the relevant invoice or outstanding account has been received.
13. Recovery of Outstanding Amounts
In the event that any sum of money is due to Pers’o, the customer shall be liable for all reasonable costs incurred in recovering such amount, including administrative costs, collection costs, legal costs and attorney’s fees.
Attorney’s fees are agreed to be assessed at ten per cent (10%) of any amount recovered, in addition to the principal amount and without prejudice to any other costs, interest or remedies available to Pers’o.
14. Website Version and Updates
Pers’o may update these Terms and Conditions from time to time.
The version published on the Pers’o website at the date of service shall apply to the relevant transaction.
Where a printed invoice, receipt or mobile printer ticket refers to these Terms and Conditions by web link or QR code, the customer is deemed to have been informed that the full Terms and Conditions are available online.
15. Acceptance of These Terms
These Terms and Conditions are expressly brought to the customer’s attention.
By handing over articles to Pers’o, accepting a receipt, invoice, acceptance form, delivery note, ticket, printed confirmation, digital confirmation, or by using Pers’o’s services, the customer confirms acceptance of these Terms and Conditions without reservation.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Mauritius.
Any dispute shall, where possible, first be addressed amicably between the customer and Pers’o. Failing amicable resolution, the matter shall be submitted to the competent courts of Mauritius.
17. Contact
For any question regarding these Terms and Conditions, please contact Pers’o:
Hotline: 5253 8900
Email: perso@dcs.mu
Website: https://perso.dcs.mu
Shops: Grand-Baie · Rivière Noire · Cassis
Pers’o Mobile: Door-to-door Collection & Delivery
Pers’o Home Cleaning: your textile specialist
Pers’o — Textile Care by DCS